Refund policy

RETURN & REFUND POLICY

Because we ship live, perishable fresh-cut flowers, all sales are final. We do not accept physical returns.

Quality Guarantee & Claims

We stand fully behind the quality of every stem we ship. In the rare event that your order arrives damaged, diseased, or significantly different from what was ordered, please follow these steps:

1. Inspect your shipment immediately upon delivery.
2. Take clear photos of the affected stems and the packaging.
3. Submit your claim to sales@highlandcrops.com within 24 hours of delivery, including your order number and detailed photos.

Claims submitted within 24 hours will be reviewed within one business day. Approved claims will be resolved via store credit or replacement on your next order — whichever you prefer.

Claims submitted after the 24-hour window cannot be processed due to the perishable nature of fresh flowers.

Important Notes

• We source from certified farms in Ecuador and Colombia. All stems are inspected before shipment, but natural variation in color, head size, and bloom stage is normal and not grounds for a claim.
• Claims for incorrect quantities must be submitted within 24 hours with a clear count of stems received.
• Highland Crops is not responsible for flower quality issues resulting from improper handling or conditioning after delivery.

Questions? Contact us at sales@highlandcrops.com — our team responds within one business day.